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Free Shipping
for prepaid orders, while a charge of ₹100 is applicable for (COD) orders.
3 Days Return
Free exchange or return within 3 days of nonusage
24/7 Live Support
Message, or email usanytime, anywhere
Frequently Asked Questions
QUALITY OF OUR PRODUCTS
Our products are crafted to cater to a wide range of skin types. We use natural ingredients that are generally well-tolerated by most. However, if you have specific skin concerns, we recommend checking the product descriptions for suitability or doing a patch test first.
Absolutely! Our products are designed with everyone in mind. We believe in the universal power of nature, and our formulations aim to benefit all, regardless of gender.
We strive to use natural ingredients that are gentle on the skin. However, everyone's skin is unique, and what works for one may not for another. If you have sensitive skin, we recommend a patch test before regular use.
At Mysuru Naturals, we are committed to sustainability. Our ingredients are ethically sourced, and we constantly work towards eco-friendly packaging solutions. We believe in being kind to both your skin and the planet.
Our hair care range is generally safe for color-treated hair as it's free from harsh chemicals. But it's always good to check individual product descriptions or consult your hair stylist.
Frequently Asked Questions
FOR SHIPPING &
RETURN POLICIES
Thank you for your continued support.
Please allow 1-2 business days for all new orders to be processed for shipping after your order has been placed.
Your tracking information will update once your order dispatches from our facility.
Shipping times may vary depending on where you're located.
Please click here to see our shipping policy.
We deliver all over India, excluding certain areas due to courier limitations.
Check delivery availability by entering your pin code or zip code on the Checkout Page..
If you have any questions or concerns, please refer to our Shipping Policy.
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm.
Once you double check if the address given is wrong kindly notify us via email at care@mysurunaturals.com
If the given address is wrong we can change the address to the correct one within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
1. After your order has dispatched and enters transit we will email you a tracking number.
2. Once you receive your tracking number, it may take 1 day to update.
P.S. You won't get your tracking number until your order is finished processing.
3. Go to This Link to Track Your Order.
There are a few potential reasons why this happened:
1. The address was incorrect, or information was missing.
2. The item is waiting to be collected, but wasn't picked up within the allotted time.
3. The addressee was not available at the time of delivery.
To have your order reshipped, please send us an email at care@mysurunaturals.com
Frequently Asked Questions
QUALITY OF OUR PRODUCTS
To maintain the efficacy of our products, store them in a cool, dry place away from direct sunlight. This helps preserve the natural ingredients and prolongs their potency.
Our lip care products focus on hydration and nourishment, using natural ingredients. Any color or flavor comes from these natural sources without any artificial additives.
Many of our products contain natural ingredients known for their skin-clearing properties. While they can be beneficial, we recommend those with acne-prone skin to check product specifics or consult a dermatologist.
You can use Mysuru Naturals products if you are 13 and above. Also refer to the age group mentioned on the product page for if a product can be applied for age groups below 13.
Refer to the description section on the product page, where we would have mentioned if a product is a unisex product or not.
Frequently Asked Questions
FOR SHIPPING &
RETURN POLICIES
The subject line of this email must read "CHANGE OF ORDER" and our team will get back to you shortly.
If you need to make any changes to your order, please email {care@mysurunaturals.com) within 2 hours of making your purchase.
• Cancel COD or PREPAID orders within 24 hours by emailing care@mysurunaturals.com.
• Prepaid Orders incur Rs 100 cancellation fee; COD orders lose reward points equal to Rs 100.
• Orders can’t be cancelled once dispatched.
• If orders are cancelled due to over 30 working days stock unavailability, full refunds are issued.
• Cancellation requests are processed exclusively via email within 24 hours of order placement.
You should receive an order confirmation email after you place an order. If you did not receive one, please:
1. Check your spam folder.
2. Check your primary, social, and promotions tabs.
3. Verify that the email address you provided with your order is correct.
4. If the email you provided was incorrect, please send us an email at care@mysurunaturals.com with the correct email address and we'll have the order confirmation resent accordingly.
5. If the email address you provided was correct and you still can't find the order confirmation after checking the previous steps, please send us an email at care@mysurunaturals.com and we'll have it resent to you.
Report damaged products within 24 hours for replacement or refund
• Returns not covered for damages due to negligence, incorrect application, allergies, fragrance/color dislikes.
• If your order arrived damaged, email us at {care@mysurunaturals.com} within 1 day of the order delivery date.
You must provide:
1. A clear picture of the damaged item(s).
2. A quick explanation of the damage.
We will happily replace damaged orders free of charge.
**PLEASE NOTE: if the item has been used in any way, your item cannot be replaced.**
Exchange Requirements:
1. All items must be in their original condition
(never used).
2. You can only exchange items of equal or less value.
3. Exchanges can be made for up to 3 days
from the date you placed your order.
If you need to make an exchange, please email us at {care@mysurunaturals.com} within 3 days of your order delivery date.
You must provide:
1. Your email used to place the order.
2. Your order number.
3. Tell us which item(s) you are exchanging and why. Please provide us with the exact item names.
4. A picture of the item(s) you are exchanging.
5. Your current shipping address.
Once approved, As soon as we receive your return, it will be inspected
and if determined it can be resold;
**IMPORTANT NOTICE: you will be responsible for paying the shipping fee on the new order.**
Frequently Asked Questions
QUALITY OF OUR PRODUCTS
We recommend you to consult your doctor prior to using any skin or body care product during pregnancy or post-pregnancy.
Yes. Essential oils are used within dermal limits and allergen levels (calculated as per IFRA standards) are well under the set forth percentage.
We use a combination of essential oils that provide natural fragrance, and do not use any artificial fragrances. Since these are natural essential oils, the fragrance may wither away or vary over time, but it doesn’t affect the efficacy of the products.
The natural color may change over time but it doesn’t affect the efficacy of the product.
Shelf life is 18 months from manufacturing and 6 months from opening. However, please refer to shelf life of the product mentioned in the product page or on the packaging of the product. The shelf life mentioned on the product packaging is the final shelf life of the product.
Yes. A few good washes with soap and warm water will take the greasiness of the products normally away. Dry them well and tubs/bottles would be ready for reuse.
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